Frank Rayner

SI-3633 - Frank Raynor - AJM CLASSICS-PAID.pdfSI-3633 - Frank Raynor - AJM CLASSICS-PAID.pdf Here is the invoice for partial damages due the breach of contract by FTX in both a image and pdf file. Here is the email string response from their Lawyer: WOULD YOU WANT TO DEAL WITH THIS COMPANY - IT APPEARS THE DO NOT HAVE CARGO INSURANCE AND ALL THEY DO IS DENY YOU ACCESS TO THE INSURER AND TO ACCEPT A CLAIM THEY HAVE DONE 10'S OF THOUSANDS OF DOLLARS DAMAGES TO THIS CAR BY THEIR NEGLIGENCE On Tuesday 12/03/2024 at 1:23 pm, David Badham wrote:

Arcl N. Pennington, United States Feb 26, 2016 One of the most miserable experiences I've ever had with a vendor. I had them ship a car from Ontario, CA to east coast US. Every aspect of dealing with them showed utter incompetence. From filling out the initial papers, to tracking the vehicle, to the delivery of the car and needed papers, to them not understanding a wire transfer, everything was done badly. They made the entire process ten times more difficult than it should have been. If your idea of fun is being waterboarded, go ahead and have them ship your car.

Eric W. Walnut Creek, United States Feb 17, 2021 5 photos It's unfortunate that I have to write this however, it's important everyone know my experience. I have used TFX 3 times over the years, and had good success on the first two shipments. This review is about my 3rd shipment and the lack of responsibility that TFX is holding to make the situation right. Arriving the mooring after my wife gave birth , it was a dark gloomy rainy morning where the car was dirty and I didn't have much time to spend inspecting the car nor could I see anything under the given light conditions. I immediately drove the car to my driveway a few houses down and parked it until we had recovered, and I had some time to clean the car. When I finally got time to wash and inspect the car I noticed a long 12" scratch along the passenger side. Immediately confirming with the seller and the damage transport paperwork that these were not there before shipping. Reaching out to TFX, Adam investigated... After about a week of no response, I reached out to Adam to find out what was going on. He informed me that they would not be doing anything to correct the situation as I had waited and accepted the car. HIs offer was to have his detailer buff out the scratches if the car was shipped back to Toronto with them. Ironic, yes I know. Adam, did not acknowledge or deny the fact that the scratch was not on the paperwork instead commenting that the car has several scratches and chips. "If I must say, this is a 75k car that has lots of various damages on it as is evidenced by the inventory." Snark aside, I'll let you be the judge of this from the pictures below, I think it's obvious that one has nothing to do with the other and that damage done to the car in their possession is their responsibility. Please be warned should you chose to ship with TFX. See all photos from Eric W. for TFX International Specialized Vehicle Transport Helpful 1 Thanks 0 Love this 0 Oh no 0

Arcl N. Pennington, United States Feb 26, 2016 One of the most miserable experiences I've ever had with a vendor. I had them ship a car from Ontario, CA to east coast US. Every aspect of dealing with them showed utter incompetence. From filling out the initial papers, to tracking the vehicle, to the delivery of the car and needed papers, to them not understanding a wire transfer, everything was done badly. They made the entire process ten times more difficult than it should have been. If your idea of fun is being waterboarded, go ahead and have them ship your car.

Cougar Crossing 5 reviews CA Feb 27, 2021 Very disappointing lack of customer care Adequate start, very disappointing lack of customer care at the end. In this particular delivery, a three week shipment from Florida to Alberta of a very well kept, 21 year old luxury car I had purchased, there were two items damaged. The TFX response has been defensive, disparaging and dismissive. The seller was in hospital and the BOL (Bill of Lading) was signed by his wife. It alleges scratches in eleven locations. I cannot see one marked at the location of a serious scratch and there is no mention of a broken brake release handle. TFX claims the BOL is a legally binding document; that it indicates the serious scratch; and that the brake release was already broken. I was promised photographs of the car taken by the TFX driver at pickup. They now tell me that the driver deleted the photos: TFX said, "since the vehicle had already been delivered he had deleted them to save precious memory space on his phone"! Seriously? There’s an app for recovering deleted photos! I am reminded of Price Pritchett's famous adage, "Everyone makes honest mistakes but there's no such thing as an honest cover up". I am advised to avoid this kind of stress ... but I can still share my experience. Ergo, one star for this job. Date of experience: February 28, 2021

Kyle Azzopardi doesn't recommend TFX International Specialized Vehicle Transport. · These guys lied about a huge dent in my fender....the initial inspection showed there was no dent but the TFX copy on the delivered end showed a dent on their paperwork...obviously added on because they dented the fender during transport and wanted to cover it up. But get this, when I queried their copy of inspection report they tried to accuse me of calling them liars and hung up the phone on me....now thats customer service eh... Dont ever use these guys for your vehicle transporting their customer service sucks and they tried to cover up their mistake of denting my fender....

Nikit Lamba doesn't recommend TFX International Specialized Vehicle Transport. I never give such a low rating, but this experience with TFX has been incredibly frustrating and disappointing. Late and unreliable pickup. Damaged side mirror and they won’t agree that it’s their fault. I don’t recommend this firm to anyone. I hope experiences for others have been better. Details below: After sending numerous emails, I somewhat understood how my car would be picked up from Calgary and delivered to Vancouver. Without me pressing for answers, no one provided a date range of when the car would be picked up or how long the transport would take. I believe this should be basic information which should be provided to the customer. Regardless, this is just the beginning. Finally, On Oct 18th I received the date range provided by TFX (Oct 28th – Nov 2nd) for my car pickup and a transport time of 2-3 days. On Oct 29th – I reached out to see if TFX can provide me a exact day so I can plan the pickup. They mentioned the truck driver would call on Nov 1st for a pickup on Nov 2nd. Nov 1st – No call. Nov 2nd Morning – I follow up twice to get an update. TFX responds that they will contact the driver quickly and provide a status update. NO status update was provided. Nov 2nd Evening – The driver calls for the pickup (assuming TFX called their driver, but still not status update on what’s happening. They are already 1 day late, and we have to replan our days). The driver is adamant that he can only pickup the car on Nov 3rd at 12PM, no other time is possible. We somehow coordinate our workdays to work around the time for a pickup on Nov 3rd at 12PM. Nov 3rd – Driver does not come at 12PM. We call the driver, and he says, he is running 2-3 hours late as he is picking up other cars. The driver eventually calls and shows up at 5PM, 5 hours late. As we load the car, the truck is completely empty. I have no idea what cars he has been picking up. The pickup is finished in about 45 mins. The driver leaves and provides the wrong car paperwork to us. The paperwork is for a completely different car and person. I email TFX and ask their driver as well to provide the correct paperwork. We really don’t want the car sent somewhere else in the world. No correct paperwork is provided. Nov – Received the car on time (this was awesome), but slight damage on the side mirror. December / January – I receive an aggressive call saying I haven’t paid them for the transportation. I told them they hadn’t sent any paper work and then eventually relaxed because it was their fault. Present: They won’t agree to pay for my damage they caused, very disappointing.

Complaints for TFX International Specialized Vehicle Transport Transportation View Business profile Need to file a complaint? BBB is here to help. We'll guide you through the process. File a Complaint Complaint Details Note that complaint text that is displayed might not represent all complaints filed with BBB. See details. Filter by Filter by Complaint Status All complaint statusesComplaint Answered Complaint Type All complaint typesGuarantee/Warranty Issues (1) Showing all complaints Sort Most RecentComplaint StatusComplaint Type Initial Complaint 26/10/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered More info TFX International is a car transport company that must adhere to the mandate established in the Province of Ontario where they operate. Background After doing my due diligence in seeking/selecting a vehicle transport company in shipping my vehicle I decided to entrust the safe transportation and delivery of my vehicle to TFX International and therefore effectively engaged them. Like many other clients my due diligence involves TFX International's adherence to the insurance guidelines, laws as well as contractional obligations in the trust agreement arrived at prior to engaging their services. Problem: Unfortunately, TFX international has failed to follow their mandate which obviously directly impacts on their contractual obligations to their client. TFX international has continually failed to forward any and all insurance forms or information that is required in order to place and commence my insurance claim due to the damages incurred while my vehicle was in their trust and care. Instead, I have received several versions and adaptations to what appears to be the administration of a contentious proceeding that is irrelevant. TFX International seems to be pressing forth a discussion marathon without merit. What I fear is that the lack of competence in TFX international handling these issues may result in a design for others to abuse the process done in good faith. Simply put forward the information and documents necessary in order for me to commence my Insurance claim. Business response 23/11/2022 This vehicle was delivered and received without any issues being noted at delivery. ******** ** * **** ** the delivery receipt showing the vehicle was accepted and signed for in good condition. Customer response 29/11/2022 Complaint: ******** I am rejecting this response because: Recap: I entrusted my vehicle to be shipped by TFX International from Toronto, Ontario to Huntington Beach California. TFX delivered it with significant damage to which I alerted TFX International ASAP. Throughout TFX International's delays they forwarded several versions where they alleged to deal with my claim at a later date; the excuses ranged from, they were busy at a car show, then with a funeral and then that their main character would not be in the office to deal with the matter. Latest Version: TFX international response through the BBB is alleging that someone had signed away TFX's responsibility to any damages as caused while it was in their care. It is a new and interesting version as it now establishes TFX International's action as done in bad faith effectively frustrating the contract. My concern also looks to the sadness in the loss of value to my collector automobile which I am now looking to add to my claim. I am seeking $5,336.81 in repairs, $4,025.00 in diminished value as well as $300.00 in costs. I would appreciate TFX International's proper attention to my claim as well as to deal with it in a responsible and timely manner. Reply: I reject TFX International's response as they have failed to accept my insurance claim. Please accept my appreciation for the BBB's involvement towards an amicable solution. Sincerely, ***** ****** Customer response 07/12/2022 My Amended Reply - for your consideration. TFX international’s reply to my initial complaint fails to answer my complaint. My claim is somewhat simple; but amongst other things TFX International is now attempting to create a “Red Herring”; their reply not only misleads and distracts from a relevant and important question but to the simplicity that this is an insurance claim. If TFX International is not responsible for the damages to my car while it was in their care, then they should make that statement. “Did TFX International damage my vehicle while it was in their care” ? TFX has not denied damaging my vehicle and given the amount of damage to the undercarriage as well as the pictures I forwarded to them and my immediate report, have full knowledge that they did, where in their reply they suggest that they did not. In failing to follow up with the insurance claim they have also failed to have their adjuster inspect the damage. TFX is shifting gears and are now alleging that either I or someone else signed for the vehicle therefore presenting an assumption that they are not responsible for the $9,661.81 in damages that they caused during transport. This did not happen and in the alternative that it did, it would not pardon them from the damages that they caused. To be clear anything that they could be relying upon however obtained through ***** or otherwise is in dispute. To escape any ******** charges TFX would simply shift gears alleging that any signature obtained would be for the purpose to constitute delivery; it becomes what it already is, a civil matter. My new concerns are on several fronts; How easily TFX International has shifted the facts to lead to such an assumption in effect that in providing or alleging that anyone could legally sign away such negligence. TFX and I had left the matter for filing the insurance claim for TFX manager “Adam” to return as he is responsible for filing insurance claims. I received several excuses for delays before I launched my complaint with the BBB. My expectations were upon submission of my claim for their insurance adjuster to inspect the damages as already reported to TFX. Instead TFX has effectively both delayed my claim and now attempting to mislead this mediation. Another front is how TFX International has maintained such a high rating while they abuse their clients. Therefore, I did some more in-depth research and have found numerous complaints that clearly contradict their standing of which if I was aware would never have hired them. A further front and one of deep concern, is that TFX International is dealing with their own insurance claims. Which leads me to the question; is TFX International even insured as they are simply refusing to forward any of the required forms or possibly even reporting it to their insurance which is a legal requirement in both Canada and the United States. Thank you for your time in this matter.

More Reviews : Milanese Advisory Services LLC 6 reviews 3 years ago Beware SNOWBIRDS this is the 'WORST' experience I have ever had in shipping vehicles from Canada to Florida. They claim they are the best industry which, is simply NOT true. TFX International will not accept any responsibility when they damage your vehicle. We all understand that mistakes can happen from time to time, and when a vendor damages your property they 'normally' take responsibility and find a suitable solution to resolve the issue. If you feel it is important to work with a company that will accept responsibility and look after you when they mess up, then TFX International is 'NOT' for you. If you want to avoid a big headache then find a different company to use. I would 'NOT' recommend TFX International to anyone. 11 Aman Sidhu 7 reviews 6 years ago My Vehicle was dropped off at TFX Toronto second week of September coming out to Vancouver, it is October 3rd today still hasn't arrived. I learned today it will now be end the of week which will be almost a month. I know they are the name of the game in shipping cars but timing is key. Would be nice they let a customer know that a truck wont be full and heading out there till a couple weeks rather then taking it on and letting it sit. There are other companies charging the same and doing 5-6 day turn around with smaller car carrier. Dave Keith 3 reviews 3 years ago Critical: Professionalism Very disappointing. I am sure TFX is great if nothing goes wrong. It is possible that things rarely go wrong so it's a pity that, when they do, TFX doesn't respond appropriately. In this particular delivery, it is clear that professional after delivery care was not provided and those involved have let down the other departments within TFX that did do a good job. My experience is of a three week shipment by TFX from Florida to Alberta of a very well kept, 21 year old luxury car I had purchased. Up to the point of delivery to me, I was expecting to give 4-stars to TFX, with only minor issues eliminating the fifth star. The following describes why I am giving only 1-star. The car has ceramic coating and had been detailed inside and out shortly before pickup. On delivery, it was clean and shining, as I expected, but there were two problems: the delivery driver pointed out a serious scratch on the front bumper; and I discovered a broken park brake release handle, lying on the front passenger's seat. The BOL (Bill of Lading) condition report, prepared by TFX at pickup and signed by the seller's wife (the seller was in hospital - both are elderly), stated it was prepared in "poor lighting"; the car was "dirty"; had "polish marks" (eh?) and there were scratches in eleven locations. I cannot see a mark on the BOL at the location of the serious scratch and it did not mention the broken brake release handle. Neither of these things seem to bear any relevance to TFX. I am satisfied that the seller, who had provided me with photos of blemishes on the car, would have told me about the serious scratch on the bumper and would have said if the brake release handle had been broken during his care. He was not aware of either. I wrote to TFX about these issues. TFX's responses have been disappointing, defensive, disparaging and dismissive. In essence, TFX claims the BOL indicates the serious scratch and is a legally binding document; that the brake release was already broken; and the scratch could have been caused by a shopping cart. TFX also claimed they had cleaned the car (perhaps this is why some of the scratches indicated on the BOL are no longer visible). I was promised a pdf of the BOL (I haven't received it) and, most importantly, photographs of the car taken by the TFX driver at pickup. I am now expected to believe the driver deleted the photos "since the vehicle had already been delivered he had deleted them to save precious memory space on his phone"! Seriously?! If TFX had contacted the driver, why did the driver delete the photos? If TFX did not contact the driver, why not: TFX had a genuinely concerned customer to placate. I am reminded of the Price Pritchett's famous adage, "Everyone makes honest mistakes but there's no such thing as an honest cover up!" Thirty years ago, I would have taken aggressive action against TFX, to recover the costs of detailing and replacement. Today, I am advised to avoid this kind of stress ... but I can still share my experience. Whatever may be your reason for using TFX, my advice is to ensure you take your own detailed photos at the same time the pickup driver takes his. Ergo, one star for this job. 1 WJ 44 reviews·15 photos 10 months ago might want to check that the speed governor is actually on the truck as someone was driving at least 115km/hr on the QEW and passing vehicles left and right april 10th heading into niagara... not so good for a company that ships :S Response from the owner10 months ago Thank you for bringing this to my attention. It is strange as all TFX trucks are governed at 105. Did you happen to get a license plate or unit number? Nonetheless I will definitely look into this. Christine Horodnyk President Damien Hinschberger 4 reviews·1 photo 2 years ago Critical: Professionalism, Quality, Responsiveness TFX International ~ Trying to charge me roughly $3,000.00 to transport two 48y.o. cars 5 miles across the border! I have no issues paying customs charges, it's to be expected. i got the quote from Adam for a 200km transport Originally, but when asked how much simply 5 miles would be instead, i was told (the)"Same." because (it was the)"Same amount of work.".. how does it take the same amount of work to travel 190 km less?! does that mean my mileage is a Flat Rate!? if i'm not being charged for the 190KM EXTRA, Will i not be charged for the remaining 740 MILES left i need them transported? there is NO breakdown of fees for vehicle loading/unloading and $$$$PER KM/MILE.....Very unsatisfied with the companies service and arrogant employees. 10 Response from the owner6 months ago Damien I'm sorry you were disappointed with our pricing. It is the same as even for the small moves we have to send a truck from our office in Etobicoke to do the job and to return the truck to our warehouse. We have to pay for the fuel and the drivers work no matter the distance due to the location of our yard where our trucks are dispatched from. It would not be worth it to do a 5KLM trip based solely on the mileage. We would lose money. I'm not sure how you can criticize the service if you didn't use us which is your prerogative. I don't believe Adam was trying to be arrogant just direct and sometimes people don't like what they hear. I hope you were able to get the job done for your expected cost. We wish you all the best. Christine Horodnyk President Brad C 1 review 5 years ago Glad they're not hauling my vehicles after I witnessed the driver cut across a few lanes and rough shoulder at 100k/hr so he didn't miss his exit to the 401. You know you can turn around at the next exit and not put drivers around you at risk, right? Pretty erratic driving for a high end vehicle transfer company. Christine, I didn't get the unit number, however, it was a 1or 3/4 ton dodge ram northbound on the 427 and radically exited to the east bound 401 ramp at approximately 12 noon Dec.17 Carlos D 2 reviews 4 years agoOne of the most miserable experiences I've ever had with a vendor. I had them ship a car from Ontario, CA to east coast US. Every aspect of dealing with them showed utter incompetence. From filling out the initial papers, to tracking the vehicle, to the delivery of the car and needed papers, to them not understanding a wire transfer, everything was done badly. They made the entire process ten times more difficult than it should have been. If your idea of fun is being waterboarded, go ahead and have them ship your car. After a long time, I just noticed the response below. SO in addition providing horrible service, they are also LIARS. Yes this is them! Yeah- I mixed up their name AND address. Sure I did. uhuh. Liars! Mac Local Guide·136 reviews·23 photos 4 years ago The driver made the roads really dangerous. Heading north on the 416 towards Ottawa today when the driver started riding our bumper. We were going 110km/h when he attempted to pass, he proceeded to drive between the lanes and use his horn. He swerved back and forth numerous times. He then cut off the car in front of us. We witnessed this happen a few times to the people ahead of us. I would expect much more professional behaviour from transport drivers. This driver should not have a job as he is putting peoples lives at risk. Called the company and have not received an answer. I have the trailer plate and the plate from the cab recorded. 6 Vishal Rane 1 review7 years ago I was given a quote for my vehicle transport of the 3rd of October. I had to use the make and model of my vehicle for the quote. After proceeding with the booking and filling out all the paperwork and again putting in the make and model, we were trying to determine a pick up time and date for the vehicle. On the 19th I was informed they made a mistake and they thought I had a bike. They then turn around and more then double their price, when I have to leave in 11 days. They essentially screwed me over, because now my car won't be delivered on time. Shauna Kalicki 13 reviews 6 years ago Awefull! Do not use this service if you want anything done quickly. I arranged for my motorcycle to be transported from Calgary to Vancouver on April 20th, today is May 2nd and it has yet to arrive. I had to contact them a week after arranging service for dates of transport, which were incorrect and I'm still waiting........I will not use this service again. Elliott Keyes Local Guide·35 reviews·172 photos 4 years ago wow, I will never trust this company with a single car of mine. These people are the worst type of people you could find to take care of your precious and expensive vehicles. Because they sure as heck don't care about you, they sure wont care for your car either. Do not trust them!!!! Christine's reply below goes to show you how much they care or remeber! I directly emailed her and her VP Wally. Lawrence Merritt (Larry) Local Guide·94 reviews·7 photos 4 years ago I was going to enquire about the cost of transporting 2 rare cars from Brampton to Edmonton until I was passed by one of your trucks on the wildlife infested highway 17 around Thompson ON. I was doing 90, the posted MAXIMUM speed limit, my guess of your drivers speed was at least 105. You might want to remind your drivers they are driving a 75' billboard. Nikit Lamba Local Guide·37 reviews·3 photos 2 years ago Critical: Professionalism, Quality I never give such a low rating, but this experience with TFX has been incredibly frustrating and disappointing. Late and unreliable pickup. Damaged side mirror and they won’t agree that it’s their fault. I don’t recommend this firm to anyone. I hope experiences for others have been better. Details below: After sending numerous emails, I somewhat understood how my car would be picked up from Calgary and delivered to Vancouver. Without me pressing for answers, no one provided a date range of when the car would be picked up or how long the transport would take. I believe this should be basic information which should be provided to the customer. Regardless, this is just the beginning. Finally, On Oct 18th I received the date range provided by TFX (Oct 28th – Nov 2nd) for my car pickup and a transport time of 2-3 days. On Oct 29th – I reached out to see if TFX can provide me a exact day so I can plan the pickup. They mentioned the truck driver would call on Nov 1st for a pickup on Nov 2nd. Nov 1st – No call. Nov 2nd Morning – I follow up twice to get an update. TFX responds that they will contact the driver quickly and provide a status update. NO status update was provided. Nov 2nd Evening – The driver calls for the pickup (assuming TFX called their driver, but still not status update on what’s happening. They are already 1 day late, and we have to replan our days). The driver is adamant that he can only pickup the car on Nov 3rd at 12PM, no other time is possible. We somehow coordinate our workdays to work around the time for a pickup on Nov 3rd at 12PM. Nov 3rd – Driver does not come at 12PM. We call the driver, and he says, he is running 2-3 hours late as he is picking up other cars. The driver eventually calls and shows up at 5PM, 5 hours late. As we load the car, the truck is completely empty. I have no idea what cars he has been picking up. The pickup is finished in about 45 mins. The driver leaves and provides the wrong car paperwork to us. The paperwork is for a completely different car and person. I email TFX and ask their driver as well to provide the correct paperwork. We really don’t want the car sent somewhere else in the world. No correct paperwork is provided. Nov – Received the car on time (this was awesome), but slight damage on the side mirror. December / January – I receive an aggressive call saying I haven’t paid them for the transportation. I told them they hadn’t sent any paper work and then eventually relaxed because it was their fault. Present: They won’t agree to pay for my damage they caused, very disappointing. Greg Alton 12 reviews 2 years ago Not recommended, I've shipped plenty of vehicles with a number of shipping companies, but I've never encountered an attitude this poor dominating the initial quote. Not recommended.2 Response from the owner6 months ago Greg I'm sorry for the late reply. I was locked out of google and only just recovered the account. I cannot find you in our system. If you would like to reach out and let me know what upset you I would like to hear about it. We try very hard to give a professional experience to everyone. Christine Horodnyk President Ilay 20 reviews·24 photos 2 years ago STAY AWAY Super expensive (about 30% more then other companies) and very unprofessional. There is many other companies out there who will appreciate your business much more and also has much better rates 3 Response from the owner6 months ago I'm sorry I don't know who you are and what we did that was unprofessional. There are many levels of service in the auto transport business. From rail to open to enclosed. I would like to understand how we could have done better. Please reach out to me if you have an opportunity. Christine Horodnyk President Blake Local Guide·43 reviews·2 photos 8 months ago Clear disregard for the community when they illegally block bike lanes, forcing bicycles into traffic. Jay Deene 3 reviews·3 photos 5 years ago Worst service ever ! Car not on time , no phone call from the driver , wasted a whole working day at home for nothing because they never showed up .... big zéro ! Last time with this company Anthony Cooper Local Guide·37 reviews·3 photos 7 years ago Going to have to agree with Carlos. LOTS MORE TO COME - PLEASE CHECK BACK

This review contains a detailed complaint about TFX International's vehicle transport services. I am the author Frank Rayner and will totally describe my negative experience with the company, detailing issues such as vehicle damage, poor service, and a lack of accountability. I strongly want to warn others about using TFX International, sharing this story and will input detailed email strings of this whole costly experience with a incompetent ripoff company and will post additional negative reviews to highlight the company's alleged unethical practices and failures in fulfilling their service promises. Recently, I made a significant investment in a rare and valuable 1 of a kind Frank Elliot 5 year Rotisserie restoration 472 Hemi - 4 speed - Dana 60 car from Ryan - The Boat Wholesaler in Ontario, following their recommendation to utilize TFX Auto Transport for shipping arrangements - that was on or about January 29th. The agreement and signed contract was for the car to be collected from Ryan's sizable heated storage facility, loaded directly onto the transport trailer in the large warehouse in that facility and delivered straight to my home in NB. I had meticulously prepared for its arrival by clearing the driveway of all snow down to clean blacktop, ensuring a smooth 20 foot transition into one of my garages. However, TFX failed to uphold their end of the deal. Instead of picking up the car from the agreed location, citing truck malfunctions on several occasions as an excuse, they recklessly had it driven 500 meters in the midst of a snowstorm to an auto repair shop without my knowledge, where it languished for ten days despite assurances of prompt retrieval. The owner of the repair shop, unable to accommodate the prolonged storage of the vehicle, allowed it to be moved around within the premises. Subsequently, the car when TLX finally arrived was driven onto salty roads to load as per truck pictures attached once again I was assured it would be delivered to me where I had again had access prepared at my residence as agreed, but instead they transported the vehicle to TFX's storage facility where it remained idle for an additional two weeks and was finally delivered March 4th 2024 but to AJM Classic Inc. Upon discovering that TFX had exposed the car to snow and salt, I rightfully demanded a thorough detailing to eliminate any damage caused by contamination. Shockingly, Adam, purportedly the owner's son, callously refused to comply. Left with no other recourse, I was compelled to deliver the car and enlist the services of AJM Classics Inc. in Moncton NB for a complete detailing, only to uncover extensive other damage inflicted by TFX from their constant loading and unloading. Now, TFX has adopted a stance of silence, ignoring my emails and withholding information regarding their insurer, effectively obstructing my ability to file a claim for damages. This egregious behavior and blatant disregard for their responsibilities must be addressed promptly and rectified without further delay. It appears that due to disrespect for a one of a kind classic 6 figure vehicle I am forced to rectify this matter legally which is already being done. BUT I WANT OTHER PEOPLE TO BE AWARE OF DEALING WITH THIS UNETHICAL COMPANY - READ THEIR NEGATIVE REVIEWS AS IT GIVES AN HONEST INSITE INTO THIS COMPANIES REAL FAILING BUSINESS ETHICS AND MOTTO " WE ARE NOT RESPONSIBLE "

One of the driving forces which has now caused me to build and complete the Ezead Community is that being a longtime user of Kijiji and it parent company Ebay both I have watched as page views and sales on both sites are declining but the rates rise almost daily to a point that neither site is a viable alternative. I currently run about 180 ads on Kijiji that costs me over $6000.00 per month with limited sales and pages viewed?? https://www.kijiji.ca/o-all-trac-machinery-leasing-inc/46239098/listings/1 This is done intentionally by Kijiji to force you to pay for featured listing or constantly be bumping your ads to the front of the pages. This is done by limiting the popular categories and not offering sub categories If I WAS USING AS THEY STRONGLY SUGGEST AND ARE CONSTANTLY PROMOTING TOP PAGE ADS OR FEATURED ADS MY BILL WOULD BE $20,000.00 OR MORE PER MONTH ONLY BECAUSE OF CORPORATE GREED FOR NOT SIMPLY IMPROVING THE SITE IN THE MEMBERS GOOD!! The ad shown is in the City of Edmonton in Alberta one of Kijiji Top User Sites and on these two costs of bumping up and the add was well done and placed over a month ago which had been bumped up over four time at a cost of $8.95 plus taxes to get 68 visits?? To have kept it at the top of the page I would have had to bump it up 30 times @ $8.95 plus taxes per time. I placed this as a Top Ad for three days at A cost of $107.95 plus taxes and again got minimal if any page views for those three days?? The ad in questions is this one https://www.kijiji.ca/v-view-details.html?adId=1632910306 After the end of three days the following is the results of spending $107.95 plus taxes So gained 18 visits and went from page 11 to page well beyond >30 during that time in fact was at page >30 before the end of the day . Note in some categories like cars - your ad would disappear to page >30 in hours not 1 day. To me Kijiji is nothing but a site built by and for the corporate greed culture and does not care about their members and an easy fix to get more views is to offer more categories. I have requested that TWENTY TIMES OR MORE with never a response from Kijiji support .

LOST OVER 45,000.00 DOLLARS SELLING ON RITCHIE BROS BY THEIR LACK OF KNOWING HOW TO ADVERTISE A PRODUCT AND REFUSING TO TAKE DIRECTIONS COMING SOON COMPLETE DETAILS OF THIS AGAIN INCOMPETENT STAFF AND LACK OF CARING Sold a low hour PC450LC-10 Excavator Main Boom Demolition Plumbed - two as new boom cylinder - all pins and hoses as My regional Rep called me they needed some products for the Up coming Chilliwack BC Auction and convinced me that they were getting top dollar for used booms and cylinders etc. And I also put a As New NPH 360 Degrees Rotating Concrete Primary Demolision Combo Primary - Secondary Processor

LOOK FORWARD TO AT LEAST 8 MORE POSTS REGARDING RITCHIE BROS EITHER DELIBERATE ATTEMPTS TO DECEIVE OR NEGLIGENC IN LISTING ITEMS - COMING SOON WHEN I GET TIME TO MAKE A LONG STORY SHORT - I WILL NEVER USE RITCHIE BROS AGAIN WITH THEIR EVER INCREASING BUYERS PREMIUMS NOW AT 15 % - $100.00 PER LOT MINIMUM FEE ON JUNK ITEMS - THE ONLY ONE MAKING MONEY AT RITCHIE BROS AND THEIR RELATED COMPANIES ARE RITCHIE BROS Trust Pilot Reviews for Ritchie Bros - only positive reviews are from their employees - so obvious!! https://ca.trustpilot.com/review/rbauctions.com Do yourself a favor and read ALL REVIEWS ON TRUST PILOT - tells it all!! But here is a summary of the front page reviews: Here's a summary of the reviews for Ritchie Bros from various customers: Positive Reviews: Gavin Jack Johnston (Rated 5/5, Oct 2, 2023): Appreciated the upfront and informative service from salesperson Perry Bourque, complimented the gate and receiving crew, and had a positive first-time selling experience. Eric Maule (Rated 5/5, Oct 10, 2023): Had a flawless purchase experience through Ritchie Bros' "Marketplace E", praised the responsive customer service despite some initial confusion over bid status. Negative Reviews: Larry van Leest (Rated 1/5, Jan 2, 2024): Complained about increased commission and buyer premiums, less service, and staff reductions. Bud Smoker (Rated 1/5, Dec 22, 2023): Frustrated with high fees, poor service, and a lengthy wait time during a visit to the Dunnigan site. outandaboat outanaboat (Rated 1/5, Jul 17, 2022): Criticized undisclosed buyer fees and prioritization of profits over customer service. Elebert Adams (Rated 1/5, Oct 3, 2023): Experienced a long wait for forklift loading due to limited staff. Richard (Rated 1/5, Sep 9, 2023): Displeased with a new handling fee policy and lack of communication about the change. Kitty Alsip (Rated 1/5, Mar 22, 2022): Faced major issues with a purchased vehicle and lack of disclosure from the seller. John Keefe (Rated 1/5, Dec 9, 2021): Reported purchasing defective products and inadequate response from Ritchie Bros. Blake Stithard (Rated 1/5, Jul 11, 2022): Mentioned a personal data breach and poor handling of the situation. Carlos Quadros (Rated 1/5, Jul 20, 2023): Complained about high fees and poor customer service. Chuck (Rated 1/5, Jan 19, 2023): Criticized high default fees and lack of flexibility. Arrowhead (Rated 1/5, Jan 19, 2020): Reported misuse of personal information and unresponsive customer service. Luke muff (Rated 1/5, Aug 25, 2023): Had issues with sales tax refund and unhelpful customer service. Steve l.(Rated 1/5, Aug 16, 2022): Faced issues with a purchased item lacking essential parts and received no response from management. Marcel Thibodeau (Rated 1/5, Mar 9, 2023): Complained about undisclosed rule changes leading to unexpected high fees. Gage Himes (Rated 2/5, Jul 26, 2021): Frustrated with persistent spam emails from the company. Lisa CG (Rated 1/5, Feb 2, 2023): Dissatisfied with misleading product pictures and unhelpful customer service. Keystone farmer (Rated 1/5, Jun 28, 2023): Experienced health concerns due to a mouse-infested vehicle. In summary, on the front page while there are some positive reviews (2) praising the service and experience with Ritchie Bros, a significant number of customers (45) have expressed dissatisfaction. Common complaints include high fees, poor customer service, misleading information, and lack of transparency. Some customers also mentioned issues with product quality and data security. But if you read the whole Trust Pilot 3 pages of complaints it tells it all

BUYING ISSUE #2 Damaged Compressor By The Negligence Of Ritchie Bros Loader Operator Ritchie Bros Ontario Regional Event Feb 27, 2023 - Mar 1, 2023 Lot # 6875 Description DV SYSTEMS VAX508173 Air Compressor Rather then going into great details as it is a long story of frustration but the following email string describes what transpired here in detail - please read in reverse order. To give a background to this Chris Bagley The Yard Site Manager Directly informed me that he was aware of the compressor being dumped by his loader operator and that But I am informed Chris Bagley No Longer is Employed By Ritchie Bros - Guess He Did Not Fit Into Their Mold of Screwing Long Term Members Of Ritchie Bros?? Debra: Just checked and so you know this matter will be commenced and heard in NB: Fredericton Courthouse City courthouse in Fredericton, New Brunswick Address: 427 Queen St, Fredericton, NB E3B 1B7 Phone: (506) 453-2015 And if you think for minute I am not going to commence this action?? You obviously have not figured me out. It is not the money but the principle of the matter. And once I get a bee in my bonnet - I can not let if go!! Regards Frank Rayner 604-476-7777 --- Original message --- Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event -Lot6875AirCompressor From: Debra Rondinelli <[email protected]> To: Frank Rayner <[email protected]> Cc: Ritchie Bros Orlando <[email protected]>, Sabina Martini <[email protected]>, Warren Hanscome <[email protected]>, [email protected] <[email protected]> Date: Wednesday, 10/01/2024 12:25 PM Frank, We will pick up the asset ourselves, just need the location and we will refund the purchase of the asset. That is our final offer. As noted, this in fact was not an operator’s negligence. Please advise, where and when we can pick up the asset and a refund will be forwarded. I am removing all others from this conversation, as this one issue does not pertain to any other site. Best Regards, Debra Rondinelli Regional Operations Manager – Ontario & Manager, Inspection Quality Control rVox: 122-4586 Cell: 647-545-0231 T: +1.905-951-4581 [email protected]<o:p> 3 Manchester Court, Bolton Ontario L7E 2Y1 Our Safety Commitment: to send everyone home, every day, the way they came to work. From: Frank Rayner <[email protected]> Sent: Wednesday, January 10, 2024 3:16 PM To: Debra Rondinelli <[email protected]> Cc: Ritchie Bros Orlando <[email protected]>; Sabina Martini <[email protected]>; Warren Hanscome <[email protected]>; [email protected]<br>Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot6875AirCompressor bra: And what about the $1500. 00 that I am out as a result of your Forklift Operators Negligence?? And now I am going to have to waste more time to locate another compressor and transport - so this is not acceptable. Bite the bullet pay me Debra: And what about the $1500.00 that I am out as a result of your Forklift Operators Negligence?? And now I am going to have to waste more time to locate another compressor and transport - so this is not acceptable. Bite the bullet pay me for my cost for the unit and we will walk away for this matter. If not I am going to repair the unit total up all my costs and if necessary waste my and your time to take this to small claims where I will win. The unit was damaged in your care and possession by your negligence and you rather than owning up to it have played games here for 11 months?? The unit should have never been loaded onto the truck in the first place - you should have simply reimbursed me for it and declared it as damaged. The way a large Corporation Like Ritchie Bros. conducts business is inexcusable. And I am not going to tolerate it - simple as that. I also have other means at my disposal to make sure this whole episode gets displayed to the world and I am an Website Builder and SEO expert that will make sure every search in every search engine for Ritchie Bros. gets that page displayed in the top page results of that search - even is I have to pay for that to draw traffic to that web page. And will go into that dedicate site page that I build for this with full details of all my encounters with Ritchie Bros and create a forum where our members can also comment about there experiences. In fact I have already started on that page: https://community.ezead.com/index.php?/topic/33-members-honest-reviews-and-comments-on-ritchiebroscom/#comment-34 I am now that I am retired working on and dedicating myself to this website which is: https://www.ezead.com/ and we are about 3 months from the site being done and ready to launch. What you are seeing is a basic layout page of all that we will offer - that needs to be tied together - but when launched will be world class. Elevator Pitch For Ezead The EzeAD Community is an innovative online platform dedicated to advertising and exchanging goods and services globally. Founded by Frank Rayner and his wife Carrol, the platform is largely operated by its members, providing a space where they have total control over their items and listings. This platform stands out in several ways: User-Friendly and Accessible: EzeAD Community's interface is designed to be simple and accessible to users with varying internet speeds, from dial-up to high-speed connections. The platform's design is intentionally kept straightforward, with quick loading pages and limited images, ensuring ease of navigation for all users. Robust Infrastructure: It boasts significant technical capabilities, including the capacity to host tens of millions of listings and handle an almost unlimited amount of traffic. The main site runs on four state-of-the-art 40-core servers, with robust backup and data protection systems, ensuring reliability and performance. Cost-Effective Advertising: Unlike many other platforms, EzeAD Community allows free posting of auctions or classifieds listings, with affordable rates for extra exposure and no additional closing fees. This approach is particularly appealing to users and small-scale businesses looking for cost-effective advertising solutions. Advanced Features and Security: EzeAD offers a range of categories for buying and selling, along with advanced search options, verified listings, and social media integration. This combination of features enhances the user experience and adds an extra layer of security against fraud and scams. Digital Transformation Leader: EzeAD.com has played a significant role in transitioning classified advertising from traditional print media to the digital realm. This shift has enabled greater reach, real-time updates, and interactivity, making the platform more dynamic and efficient. It has embraced emerging technologies to stay at the forefront of the classified advertising industry, offering an innovative platform for the digital age. Community Focus: The site emphasizes creating a sense of community among its users, encouraging them to trade, exchange information, and support each other. This community-driven approach is a key aspect of EzeAD's philosophy and operational model. Global Reach with a Regional Approach: EzeAD's platform enables users to connect globally while enjoying a regional approach to buying and selling. This aspect of the platform makes it suitable for a wide range of users, from local individuals to global enterprises. In summary, EzeAD Community distinguishes itself through its user-friendly interface, robust technical infrastructure, cost-effective advertising options, advanced features, focus on security, transformative impact on the digital advertising landscape, and its strong community focus. These attributes make it a unique and competitive player in the online trading and advertising industry. Regards Frank Rayner 604-476-7777 --- Original message --- Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot6875AirCompressor From: Debra Rondinelli <[email protected]> To: Frank Rayner <[email protected]>, Ritchie Bros Orlando <[email protected]>, Sabina Martini <[email protected]>, Warren Hanscome <[email protected]>, [email protected] <[email protected]> Date: Wednesday, 10/01/2024 11:30 AM Hello Frank, I have responded. Please check your spam once again as the previous times that is where our emails flowed. My question was to advise us of where the asset is located and I would send a transporter to pick up the asset and we would provide a full refund. Best Regards, Debra Rondinelli Regional Operations Manager – Ontario & Manager, Inspection Quality Control rVox: 122-4586 Cell: 647-545-0231 T: +1.905-951-4581 [email protected]<o:p> 3 Manchester Court, Bolton Ontario L7E 2Y1 Our Safety Commitment: to send everyone home, every day, the way they came to work. From: Frank Rayner <[email protected]> Sent: Wednesday, January 10, 2024 2:26 PM To: Debra Rondinelli <[email protected]>; Ritchie Bros Orlando <[email protected]>; Sabina Martini <[email protected]>; Warren Hanscome <[email protected]>; [email protected]<br>Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot 6875AirCompressor Debra: Still waiting for you response to this as I want this to move forward and put this whole waste of time and energy behind me. My position has as stated below changed - this has already cost me around $1500. 00 for transport - Scott's time Debra: Still waiting for you response to this as I want this to move forward and put this whole waste of time and energy behind me. My position has as stated below changed - this has already cost me around $1500.00 for transport - Scott's time - Repair Estimate Cost of $229.08 . We are not interested in any more time and costs with what you are putting forth. Instead - we rather than having to locate another and pay for it - pay to transport the replacement to our yard etc. Are going to after talking with the Pnuetown Industrial Service going to transport the compressor to them and imitate repairs and return to our yard. I estimate this is going to cost me around $3500.00 but still at least it is here and ready to work when done. So again as per the previous email which you have not responded to ?: So you have two choices: !) Pay me for the Full Price I paid - plus buyer premium - plus taxes 2) Pay to transport the compressor to the shop of the local dealer - pay for the repairs in full - pay to transport the repaired compressor back to our shop. The choice is yours - but I am not going away - nor putting this matter behind me like I have done with countless Ritchie Bros Screw Ups in the past - it is as simple as that. I will send you a list of those if you want and it is a long one. Let me know how you want to proceed. Regards Frank Rayner 604-476-7777 Scott: Please respond to this email to all included in this email and put forth the hours you have already put into this compressor - including arranging for and working with the mechanic from the compressor company to get that quote for repairs. And the hours that you feel it would require to reassemble the compressor for transport - get this unit from the back of the shop and ready to transport not picking it up from under the tank - so rigging it properly and putting on and securing on the pallet and hours to load onto the transport truck. Regards Frank Rayner 604-476-7777 --- Original message --- Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot 6875AirCompressor From: Frank Rayner <[email protected]> To: Debra Rondinelli <[email protected]>, Ritchie Bros Orlando <[email protected]>, Sabina Martini <[email protected]>, <[email protected]> Cc: Debra Rondinelli <[email protected]>, Ritchie Bros Orlando <[email protected]>, Sabina Martini <[email protected]>, <[email protected]> Date: Monday, 08/01/2024 8:42 AM Debra: Resending this email as want this matter resolved. THE MORE I THINK ABOUT THIS THE MADDER I GET AND MY POSITION HAS NOW CHANGED: I expect Ritchie Bros to re-imburse me for the Full Price I paid - plus buyer premium - plus taxes - THAT WILL AT LEAST COVER A PORTION OF THE REQUIRED REPAIRS.. The compressor talking with Scott is buried in the back of the shop and I am not going to have him spend the time to get it ready to ship. If you pay me for all my costs to date plus you pay the shipping then I will get him to do this otherwise - NO IT AS SIMPLE AS THAT. IT WAS YOUR OPERATORS NEGLIGENCE THAT HAS NOW COST ME ABOUT $1500.00 PLUS A DEAD BROKEN COMPRESSOR AND CAUSED ME TO SPEND COUNTLESS HOURS DEALING WITH THIS TO GET THE STANDARD RITCHIE BROS RESPONSE -? " WE ARE NOT REPONSIBLE " So you have two choices: !) Pay me for the Full Price I paid - plus buyer premium - plus taxes 2) Pay to transport the compressor to the shop of the local dealer - pay for the repairs in full - pay to transport the repaired compressor back to our shop. The choice is yours - but I am not going away - nor putting this matter behind me like I have done with countless Ritchie Bros Screw Ups in the past - it is as simple as that. I will send you a list of those if you want and it is a long one. Let me know how you want to proceed. Regards Frank Rayner 604-476-7777 --- Original message --- Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot 6875AirCompressor From: Frank Rayner <[email protected]> To: Debra Rondinelli <[email protected]>, Ritchie Bros Orlando <[email protected]>, Sabina Martini <[email protected]>, <[email protected]> Date: Friday, 05/01/2024 2:38 PM Debra: Again not acceptable on the compressor: I paid to transport it to my yard - paid for my yard man to take it apart so they could see exactly was wrong with it - paid to take videos and pictures - paid for a Compressor Company to travel to my yard Cambridge Narrows to give an estimate for the repairs. Any now you want me to pay my yard man to flash up my forklift and load it back on a truck which I will waste time doing and pay to transport it to one of your yards?? Not going to happen - unless you want to pay me for all of the above. which a quick estimate is about $1500.00 plus the price I paid for this compressor - buyers premium and taxes. Or you can arrange for the truck to pick it up and we will load it - it is sitting there a useless item taking up space in 1 of our shops. As far as my non paying - see my account I always pay for all auctions usually within hours and always have. I did not pay for the one auction as I told you before because nothing was happening with the compressor and had not happened for 8 months. And specifically told you that once it was cleared up I would pay immediately. And to be honest Ritchie Bros. is losing out for my not attending because even if I do not end being the final buyer I constantly bring up the final selling price. I have the past 40 years spent millions of dollars with my various companies at Ritchie Bros. auctions. But I can definitely live without attending as who needs this aggravation. It is one thing after another with you guys - the list is too long to get into here and your common answer is " WE ARE NOT RESPONSIBLE " EXAMPLE: I BOUGHT THESE TWO " SUPPOSEDLY UNUSED ITEMS AS YOU HAD THEM ADVERTISED " MB BF90.3S2 CRUSHER BUCKETS FROM EUROPE - WHICH AGAIN YOU ADVERTISED AS UNUSED ?? SPENT 10,000.00 TO GET THEM SHIPPED AND WHEN THEY ARRIVE THE ONLY THING NEW ABOUT THEM A NEW SET OF JAW PLATES AND 5 GALLONS OF BONDO - TONS OF GRINDING AND WELL DONE FRESH PAINT AND NEW DECALS AND PHONEY SERIAL # TAGS. 1 OF THEM I SPENT $20,000.00 REBUILDING THE OTHER ONE I ENDED UP SCRAPING AND SELLING FOR PARTS AS IT WAS BEYOND REPAIRING THERE WERE NO HYDRAULICS IN IT - THE GEARS WERE MISSING THE BEARING WERE WELDED SOLID AND MORE. WHEN I APPROACHED YOUR NLD OFFICE THEY STATED OH THAT'S TO BAD BUT " WE ARE NOT RESPONSIBLE " - SUCK IT UP?? I ENDED UP TAKING A HIT OF OVER $50k ON THESE FRAUDULENTLY LISTED ITEMS So let me know how you want to proceed we can load it out any time !!! But I am not spending another dime except to load it out. My yard address is: All Trac Machinery and Leasing Inc. 1921 Lakeview Rd, Cambridge-Narrows, NB E4C 1N1 https://maps.app.goo.gl/MZhqiskB1EWhvf7MA My contact is Frank Rayner 604-476-7777 My yard man is: Scott Smith : XXX-651-XXXX yard hours 7:00 am to 5:00 pm On Friday 05/01/2024 at 12:42 pm, Debra Rondinelli wrote: Hello Frank, Regarding the points discussed on the phone with you yesterday and per the email below; please review; Lot 6875 Air Compressor Return the asset to your local Ritchie Bros location. Once confirmed the asset will be refunded Orlando Florida For any concerns, I ask that you reach out to that site directly for any appointments and asset picks up Buyer Privileges Privileges have been removed from multiple sites due lack of payment. I will wait for your confirmation of the returned asset. Once confirmed we will follow through on refund payment. Feel free to reach out via email or phone number listed below. Best Regards, Debra Rondinelli Regional Operations Manager – Ontario & Manager, Inspection Quality Control rVox: 122-4586 Cell: 647-545-0231 T: +1.905-951-4581 [email protected]<o:p> 3 Manchester Court, Bolton Ontario L7E 2Y1 Our Safety Commitment: to send everyone home, every day, the way they came to work. From: Frank Rayner <[email protected]> Sent: Thursday, January 4, 2024 7:14 PM To: Debra Rondinelli <[email protected]>; Ritchie Bros Orlando <[email protected]>; Sabina Martini <[email protected]>; Warren Hanscome <[email protected]> Subject: RE: Ritchie Bros Auctioneers - February 27th Live Event - Lot 6875Air Compressor a: I do not in any way accept what you put forth and demand that the damages be paid in full or at least the cost of what we paid for this now useless unit plus buyers premium and taxes. . And what your put forth trying to place the blame Debra: I do not in any way accept what you put forth and demand that the damages be paid in full or at least the cost of what we paid for this now useless unit plus buyers premium and taxes.. And what your put forth trying to place the blame on me for being late picking and a wind gust - give me a break what a lame attempt to offload the blame from where it lies which is Ritchie Bros.. The truth of the matter is I purchased on February 20th to 24th 9 lots below at the Florida auction which I planned on using the truck to pick-up from Florida and then head to your yard and load the equipment from there and deliver to our New Brunswick Yard. Due to not being able to get an appointment to load until on or about April 1st due to Florida saying they were to busy we attended and loaded then headed directly to you. Not only that but Florida when they loaded missed several pieces that our driver constantly told them should be loaded - but I guess it was late in the day because he has sat the for 8 hours ?? And they insisted that was all they were loading - and I ended up sending another truck all the way to Florida to get the missing pieces which cost me $3000.00 when the load arrived missing those pieces. When I spoke to Chris Bagley there was no supposedly wind gust and that he admitted when they went to move the compressor because they were informed we would not be in right away due to the Florida issue your forklift operator due to trying to pick-up the compressor with forks under the tank which is round when he moved to the storage location the unit rolled forward and the compressor shifted all its weight and fell off the forks onto the ground doing the extensive damage to the unit. He directly informed me that Ritchie Bros would as they should pay for the damages.

One of the reasons I built Ezead is that I in my 53 years in business of Rock Excavation and Concrete Demolition and Trucking was constantly buying equipment and selling equipment and trucks as WE upgraded or replaced our fleet of equipment. I had been using Ritchie Bros as one of those resources for that for over 40 years and had numerous dealings some good some bad but now that Ritchie Bros has become a huge corporation all my recent dealings have been bad both selling and buying and I have learned that Ritchie Bros standard response and what I now call there Motto is THE FOLLOWING EXAMPLES OF THESE DEALINGS: BUYING: 1) On Feb 20, 2023 in Orlando, FL, USA Lot # 17349 Purchase Lot of 5 Pieces With Description ONLY of " Quantity of Electric Exhaust Fans" 4 of the pieces in the lot were old fans with no value - but one of the fans was a Brand New Unit with a value of $17,000,00 USD which I knew exactly what it was and what it was worth and what I wanted and purchased for the new large shop I am building in NB . I PURCHASED THIS LOT OF 5 PEICES FOR $110.00 USD FOR ALL FIVE PEICES In this case Ritchie Bros also screwed their seller as this unit A NEW NEVER USED ON FACTORY PALLET DIRECT DRIVE 15 HP DUSTPROOF HIGH VOLUME EXPLOSION PROOF FAN worth $17,000.00 USD should never have been thrown in with a lot of old well used fans and should have had complete details which it did not and I am sure the seller freaked out and Ritchie Bros was trying to screw me out of the unit to appease the seller and deliberately did not load the unit hoping we would not notice ?? What a way to conduct business. I bought also 4 pallets of various Excavator Bucket Pins as needed them for the Equipment were are liquidating as we retire and move back to NB. Ritchie Bros demanded we set up an appointment to load which we finally got on or about April 1 , 2023 5 weeks after the sale. When the driver attended to the site they had him stand by from 8:00 AM to 4:00 PM and he the driver tells me there was no reason for that and finally starting loading after 8 Hours for which I am paying standby rate for the truck?? Finally about 4:30 Ritchie Started loading the truck but even though driver specifically informed them that the large new Grey Fan was part of the lot Ritchie Bros Refused to load it and stated the yard was closing - the driver contacted me and I tried to contact their site supervisor who was gone for the day - OR SO THEY SAY AND NOBODY ELSE COULD HELP ME?? The loading staff told the driver he had to leave or have his truck locked in the yard. As he had other pickups booked he left and proceeded to load his other freight 300 miles away. When he arrived in NB the fan was not on the truck and when I called Florida they insisted it was loaded and the driver must have unloaded it in a wrong delivery ?? I spent 2 days fighting back and forth and they finally admitted it was in their yard and I had to send another truck to Florida to pickup the Fan. This whole episode with standby - having to send anther truck - having to do customs clearances again cost me well over $3000.00. When I approached Ritchie Bros I got their stand motto: Now after 10 Months they refuse to answer emails and when I phone they run me around for 1/2 hour - PLACE ME on hold and then state they will have to get back to me and never do. SO IN THIS CASE THEY SCREWED BOTH THE SELLER AND ME BY THEIR INCOMPETENCE ON BEHALF OF THE SELLER AND/OR DELIBERATE ATTEMPT TO DECEIVE and DEFRAUD ME. LOT # 17349 Quantity of Electric Exhaust Fan View Item Details selling price 110 USD*